Removing entries from a Settlement

An entry can correspond to a Sale, Capture, Refund, or Fee. All entries are viewable in a Settlement on the Dashboard or via API.

There are many scenarios in which you might want to remove a entry from a Settlement. For example, you may be unsure whether a specific sale is fraudelent or not and would rather have Finix's risk team reject the Settlement.

How to remove an entry from a Settlement

Removing the Entry

1. Navigate to the Settlement
2. Click on the Entries tab
3. Select the entries you would like to remove
4. Click remove entries and confirm
5. Find the Exception Settlement (see below) generated by removing the entries .
6. Email support@finix.com to ensure the Finix team rejects the Exception Settlement before the daily settlement review and approvals

Note: You must email our support team at support@finix.com at this time with the following information:

• Exception Settlement (STxxx)
• A note confirming us to reject this settlement

Exception Settlement

When an entry is removed from a Settlement, it will be moved to an exception settlement.

Exception settlements can be viewed for a merchant by:

• Clicking on the Payouts tab. You'll see a new settlement created as soon as you remove the entries for the settlements.
• Finding the Sale, Capture, or Fee you wanted to remove. On the top nav bar there will be a new Settlement it is a part of.