Troubleshooting Payment Terminals - Terminal Not Powering On

Step-by-Step Troubleshooting Guide

1. Check Power Connection

• Ensure that the power cord is properly plugged into both the terminal and the power outlet.
• If using a power strip or surge protector, make sure it's turned on and functioning.

2. Charge the Terminal

• Connect the terminal to its power source and allow it to charge for at least 30 minutes.
• Look for any indicators that show the device is charging.

3. Attempt Manual Power On

• Hold the power button for at least 3 seconds to attempt powering on the device.
• If successful, allow the terminal to complete its startup process.

4. Inspect for Physical Damage

• Check the terminal and power cord for any signs of physical damage.
• Look for bent pins in the charging port or frayed wires on the power cord.

5. Contact Finix Support

If the above options do not solve the problem, contact the Finix Support Team.